CPD

This reflection is about an interpersonal communication problem that I have faced recently, which was with one of my project group mate. We had agreed to set aside some time to meet up for the project over instant messaging.  However on the day of the meeting, my group mate mentioned that he was unable to attend the meeting as agreed upon. This caused a significant inconvenience to me as I was on my way to the meeting spot, which was quite a distance away. I felt that the notice was given to me too late and was rather up front about how it was an irresponsible act. My group mate on the other hand seemed rather nonchalant about the situation. My own emotions, along with the fact that it was hard to tell the tone of a person through text messages further aggravated the situation and a rather heated argument ensued. The possible causes of this situation were that of feelings of frustration from me, the lack of ability to convey an apologetic tone through messages as well as the l

12th Feb 2018 Dear Miss Goldstein, Thank you for choosing to book your stay with us. Our sincerest apologies for the inconveniences that you have faced during your stay. I understand that you were not able to get the breakfast that you have booked, and were made to go round in search of solutions to your situation. We have contacted Agoda to clarify the details of your reservation and we understand that there has been a lapse in confirmation bookings. We are working with Agoda to ensure that such incidents will not occur again. At Marina Bay Sands, we strive to ensure that each guest receives the best possible stay experience. We were unable to provide that for you during your stay, and we take full responsibility for the miscommunication that has occured. The staff that was unable to assist you will be given additional training and monitored for their improvement. We are also sorry that you were unable to access the infinity pool in a conv