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Assignment 4: Presentation

I did not present on the showcase, however, i was given the opportunity to watch the various presentations. A particularly well done presentation was that of Michelle's group on how to deal with workplace bullying. I felt that the team had good synergy and was able to work well together. A point of differentiation compared to other groups was that only the presenter is standing at the front of the podium, while the rest of the team is seated by the side. I feel that this is a good practice that is not commonly found in the local context, where usually the entire team will stand for the whole duration of  the presentation. I feel that this practice is good as the rest of the presenters do not distract the audience, and full attention is given to the current speaker. The speakers in the team also made use of appropriate engagement with the audience to keep them focused. Michelle asked a rhetorical question and gave a suitable amount of time for the audience to consider the point th
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Reflection on interpersonal communication

This reflection is about an interpersonal communication problem that I have faced recently, which was with one of my project group mate. We had agreed to set aside some time to meet up for the project over instant messaging.  However on the day of the meeting, my group mate mentioned that he was unable to attend the meeting as agreed upon. This caused a significant inconvenience to me as I was on my way to the meeting spot, which was quite a distance away. I felt that the notice was given to me too late and was rather up front about how it was an irresponsible act. My group mate on the other hand seemed rather nonchalant about the situation. My own emotions, along with the fact that it was hard to tell the tone of a person through text messages further aggravated the situation and a rather heated argument ensued. The possible causes of this situation were that of feelings of frustration from me, the lack of ability to convey an apologetic tone through messages as well as the l
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Formal Letter for service recovery

12th Feb 2018 Dear Miss Goldstein, Thank you for choosing to book your stay with us. Our sincerest apologies for the inconveniences that you have faced during your stay. I understand that you were not able to get the breakfast that you have booked, and were made to go round in search of solutions to your situation. We have contacted Agoda to clarify the details of your reservation and we understand that there has been a lapse in confirmation bookings. We are working with Agoda to ensure that such incidents will not occur again. At Marina Bay Sands, we strive to ensure that each guest receives the best possible stay experience. We were unable to provide that for you during your stay, and we take full responsibility for the miscommunication that has occured. The staff that was unable to assist you will be given additional training and monitored for their improvement. We are also sorry that you were unable to access the infinity pool in a conv
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Self Introduction (Ready for comments)

To Miss Lim Lay Hoon From Heng Jia Xuan Date 20th January 2018 Title: Self Introduction Dear Ms Lim, I am Jia Xuan, currently an undergrad, enrolled in SIT's Hospitality Business degree program. Prior to enrolling in this program, I was carrying out my national service. During my time in the Army, I learn to communicate with authoritative figures, as well as other colleagues and that communication is key in interpersonal relationship. I completed a diploma in Aviation Management & Services from Temasek Polytechnic. During the course of my studies, I had the opportunity to intern with Changi Airport Group as a Youth Ambassador. During my time here, I also learnt a lot about communicating with guests and passengers, especially as at the airport, timing may be tight and emotions may be running high. As such a strength that I have gained during my experience is that I am able to empathize with the passengers and try to work out a solution that is appropriate for the sit
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